1. About these terms  

1.1 These are the terms and conditions (“Terms”) on which Precision Carpentry & Joinery Ltd (“the Company”, “we”, “us”, or “our”) supply goods and/or services to you (“the Customer” or “you”). 

1.2 Please read these Terms carefully before placing an order. They explain who we are, how we provide goods and services, how the contract can be changed or ended, and what to do if there is a problem. 

1.3 By placing an order, signing an acceptance, or paying a deposit, you agree to be bound by these Terms. 

1.4 References to “writing” include email. 

2. Information about us and how to contact us 

2.1 Who we are: Precision Woodwork Ltd (trading as Precision Carpentry & Joinery), registered in England and Wales (Company No. 08008119). 

2.2 How to contact us: 01440 761688 or customerservice@carpentryjoinery.co.uk, or by post at Unit 3, Moon Hall Lane, Haverhill, CB9 8QT. 

 2.3 How we may contact you: By telephone, email, or post using the contact details provided. 

2.4 Our VAT number: 930929413 

 3. Contract formation 

 3.1 A binding contract is formed when you accept our quotation in writing, sign our order confirmation, or pay a deposit and we issue written confirmation or commence manufacture. 

 3.2 Quotations remain valid for 30 days unless otherwise stated. 

 3.3 The contract comprises these Terms, our written quotation or order confirmation, and any agreed specifications or drawings. 

 3.4 Drawings, descriptions, and images in brochures, on our website or on social media are for general guidance only and do not form part of the contract unless expressly confirmed in writing. 

 3.5 If we cannot accept your order, we will inform you and refund any payment made. 

 4. Scope of works and variations 

 4.1 The scope of the goods and/or services is set out in our written quotation or order confirmation 

 4.2 Any requested changes must be agreed in writing. We will advise of any impact on cost, delivery, or completion date before proceeding. 

 4.3 We may make minor technical or design adjustments to comply with regulations, improve manufacture, or substitute equivalent materials where unavailable, provided performance and appearance are not materially affected. 

5. Customer Obligations 

 5.1 You are responsible for ensuring: 

• The site is structurally sound, safe, and accessible. 

• All necessary licences, consents, and approvals (e.g. planning, building regs, listed building) are obtained before manufacture or installation. 

• Power, lighting, and welfare facilities are available. 

• Access is provided at agreed times. 

 5.2 We will not reposition electrical, plumbing, alarm, or gas fittings - you must arrange this before work begins. 

 5.3 If our work is delayed or suspended due to your failure to meet these obligations, we may charge for wasted time at £500 + VAT per team per day (or pro rata) and recover any additional costs. 

 5.4 If access is not provided or site conditions prevent work, we may suspend or postpone work until resolved, without liability for delay. 

 5.5 You must treat our staff respectfully. Any abusive or threatening behaviour may result in immediate contract termination with full payment due for work completed or in progress. 

 6. Prices and payment 

 6.1 All prices include VAT unless otherwise stated. 

6.2 Standard payment terms: 40% deposit with order, 60% balance payable within 14 days of invoice or completion (whichever is sooner). 

 6.3 Payment may be made by BACS, debit, or credit card. We do not accept cash. 

 6.4 Late payments accrue interest at 2% per month above the Bank of England base rate until paid. 

 6.5 Ownership of goods transfers to you only once full payment has been received. 

6.6 We may suspend work or withhold delivery if payment terms are not met. 

6.7 If our costs increase due to material or labour price rises before manufacture begins, we may adjust the price with written notice. 

7. Delivery, installation and storage 

 7.1 Delivery and installation dates are estimates only. We will not be liable for delay caused by factors beyond our reasonable control. 

 7.2 Risk passes to you upon delivery or installation, whichever occurs first. 

 7.3 If you delay delivery or installation, storage fees of up to 1.5% of the order value per week may apply. 

 7.4 We will leave the site in a clean and tidy state but are not responsible for redecoration or restoration beyond our works. 

8. Cancellation and termination 

 8.1 You may cancel an order prior to manufacture only with our written consent and payment for all costs incurred to date (including design, admin, and materials). 

 8.2 Once manufacture has begun, you are liable for the full order value. 

 8.3 We may terminate the contract if you: 

• Fail to pay when due; 

• Fail to provide access, consents, or instructions; or 

• Act abusively towards our staff. 

 8.4 Upon termination, you must pay for all goods and services supplied or in manufacture. 

9. Warranty and defects 

 9.1 The Company warrants that:

Timber frames and sashes are free from defects in workmanship and materials for: 

• Accoya – 50 years 

• Hardwood – 30 years 

• Softwood – 10 years 

 9.2 Claims within the first 10 years include full replacement; thereafter, timber only is covered. 

 9.3 Surface coatings are covered for 10 years (opaque) or 6 years (stain) against blistering, flaking, or cracking (>5% of the coated surface), fungal growth within the coating, or premature erosion exposing bare timber. 

 9.4 Excludes resin exudation, knot movement, neglect, or extreme environmental exposure. 

 9.5 Ironmongery and seals are warranted for 10 years against functional failure (surface finishes excluded). 

 9.6 Spring balances (sash windows) are warranted for 10 years against functional failure – first 2 years parts & labour, remaining 8 years parts only. 

 9.7 Double-glazed units are warranted for 10 years against seal failure – first 5 years full replacement, remaining 5 years supply only. 

 9.8 Vacuum glass units are warranted for 25 years against seal failure – first 5 years full replacement, remaining 20 years supply only. 

 9.9 These warranties apply only where products are maintained in accordance with our Care & Maintenance Manual. 

 9.10 Defects must be reported in writing within 14 days of discovery. 

 9. 11 The Company’s liability under warranty is limited to repair or replacement; no consequential loss or redecoration costs are covered. 

 9.12 Warranty does not apply where damage results from: neglect, misuse, unauthorised modification, or failure to maintain. 

 9.13 These warranties are in addition to your statutory rights under the Consumer Rights Act 2015. 

10. Liability 

 10.1 We are responsible for loss or damage that is a foreseeable result of our failure to comply with these Terms or use reasonable care and skill. 

10. 2 We are not liable for indirect, consequential, or financial loss, including loss of profit, delay, or inconvenience. 

 10.3 We are not responsible for pre-existing structural defects or for errors in drawings, information, or measurements provided by you. 

 10.4 Nothing in these Terms excludes liability for death, personal injury, or fraud. 

11. Force majeure 

 11.1 We are not liable for delay or failure due to circumstances beyond our reasonable control (including fire, flood, strike, epidemic, transport issues, or government action). 

 11.2 In such cases, completion times will be extended accordingly, and either party may cancel the contract if the delay exceeds three months. 

12. Intellectual property 

 12.1 All designs, drawings, and specifications remain our property and may not be used, reproduced, or shared without written consent. 

13. Data and marketing 

 13.1 We may photograph completed works for quality and marketing purposes (including use on our website and social media) unless you object in writing before or at the time of installation. 

13.2 Personal data is processed in accordance with our Privacy Policy, available on request or via our website. 

14. General Terms 

14.1 We may transfer our rights or obligations under this contract to another organisation. 

14.2 You may not transfer your rights or obligations without our written consent. 

14.3 If any clause is found unlawful, the remaining clauses remain in effect. 

14.4 Delay in enforcing any right does not waive it. 

14.5 These Terms are governed by the laws of England and Wales. 

14.6 Disputes will be subject to the exclusive jurisdiction of the English courts. 

14.7 If you are a consumer and remain unsatisfied after a complaint, you may contact an approved Alternative Dispute Resolution (ADR) provider. 

Precision Woodwork Limited T/A Precision Carpentry & Joinery is an Introducer Appointed Representative (Financial Services Register No. 1037573) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.